Refund policy

Return & Replacement Policy

At Ark of Light, every candle is hand-poured, cured, and packaged with great care—crafted specifically for you upon order. Because of this made-to-order nature, we are unable to accept returns or offer refunds once an order has been placed.

That said, your experience matters deeply to us. If your candle arrives damaged or defective, we’re here to make it right.

If your item arrives damaged:

Please contact us within 72 hours of delivery. To ensure a smooth replacement process, include the following in your email:

  • Your order number

  • Photos of the damaged product and packaging

  • A brief description of the issue

We’ll review your request and send a replacement promptly.

Email us at: support@arkoflightcandleco.com

A Few Notes:

  • We do not offer refunds or replacements for issues related to scent preference, color variations, or accidental order placement.

  • Because our candles are made in small batches, slight variations are normal—and part of their unique charm.

  • If your order was a gift, we’ll work directly with the recipient for a smooth resolution.

We pour intention into every detail of your Ark of Light Candle Co. experience—from creation to delivery. Thank you for supporting our business and our dreams.