Shipping policy

Shipping Policy
Ark of Light Candle Co.

Thank you for choosing Ark of Light Candle Co. Each of our candles is hand-poured with care and intention. We’re committed to delivering a premium experience from our studio to your doorstep. Please review our shipping policy below.

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Processing Time

All orders are processed within 1–3 business days. During high-volume periods or product launches, please allow an extra 1–2 business days for order processing.

Note: Orders are not shipped on weekends or holidays.

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Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your delivery location and shipping method. We offer free standard shipping on all U.S. orders over $100 (before tax and after discounts).

A shipping confirmation with tracking information will be emailed once your order ships.

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Packaging

Each candle is carefully packaged in protective, eco-conscious materials to ensure it arrives in quintessential condition. Our unboxing experience reflects the luxury and care behind every Ark of Light Candle Co. product.

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Domestic & International Shipping

We currently ship within the United States.
International shipping is not available at this time, but we are working toward expanding globally in the near future.

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Lost, Stolen, or Damaged Packages

Ark of Light Candle Co. is not liable for packages marked as delivered by the carrier but not received. For damaged products, please contact us at support@arkoflightcandleco.com within 5 days of delivery, including photos of the damaged item(s) and packaging. We will gladly assist you in resolving the issue.

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Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number. Please allow up to 24 hours for the tracking to update.

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Questions or Concerns?

We’re here to help and ensure your experience is exceptional.
📧 support@arkoflightcandleco.com
🕒 Monday–Friday | 9 AM – 5 PM CST